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ilc - facility auditing

Facility Auditing

ILC undertakes Sports and Leisure facility auditing through a mixture of:

Telephone interviews:
Undertaken as part of a structured communications series, this can yield an inxpensive prompt response from a wide client and supplier crossection. This approach is also used as part of a focus group selection process.

Focus Groups:
Structured discussions with small groups of clients in order to get an objective external view of a service or amenity.

Questionairres are developed for each project with reference to your audit needs, and the key service and market issues.

Site Visits:
Either prearranged or as part of a mystery shopper approach, we will go on site and undertake an analysis of the facility through a mix of discussions with key staff and customers as well as photographic and video recordings of the facility in use.

User Surveys:
Through discussions with facility users we are in a position to identify market gaps and draw comparisons with facility provider information. These user surveys are undertaken through a mixture of face to face and indirect interviewing techniques.

Swimming Pools, Walking/Cycle Routes, Hotels, Sports and Leisure Centres


Head Office:
2 Commercial Quay,
Co. Wexford
Tel: 053 21040,

Donegal Office:
Carrowcashel, Ramelton,
Co. Donegal
Tel: 074 9152800
Mobile: 086 2659276

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